Account information

What is my account number?

Your account number is a 12-digit number which you can find in the ING mobile app home screen/dashboard or in the account information page.

What is the difference between current and available balance?

Available balance is the amount that you can withdraw, while current balance includes deposits currently in process.

Where can I find my current balance?

You can find your current balance located in the transaction history in the ING Mobile App and not on the dashboard. To see your current balance please swipe down halfway through the screen.

Can I pay bills through the ING Savings Account?

We will launch another product that will have the bills payment feature.

What is the ING customer number and when do I use it?

ING customer number is a string of numbers assigned to each of our customers. It is used to identify your profile with us. Your customer number is also used to verify your identity for your bank account in case of any issue. The customer number is different from your bank account number.

Account information

What is my account number?


What is the difference between current and available balance?


Where can I find my current balance?


Can I pay bills through the ING Savings Account?


What is the ING customer number and when do I use it?


What is my account number?

Your account number is a 12-digit number which you can find in the ING mobile app home screen/dashboard or in the account information page.


What is the difference between current and available balance?

Available balance is the amount that you can withdraw, while current balance includes deposits currently in process.


Where can I find my current balance?

You can find your current balance located in the transaction history in the ING Mobile App and not on the dashboard. To see your current balance please swipe down halfway through the screen.


Can I pay bills through the ING Savings Account?

We will launch another product that will have the bills payment feature.


What is the ING customer number and when do I use it?

ING customer number is a string of numbers assigned to each of our customers. It is used to identify your profile with us. Your customer number is also used to verify your identity for your bank account in case of any issue. The customer number is different from your bank account number.


Need help?

For any question, you may contact us 24/7 via the

Need Help
Need Help

Need help?

For any question, you may contact us 24/7 via the ING Mobile App Live Chat or the ING Bank Facebook Messenger

© 2019 ING Bank N.V., Manila Branch
© 2019 ING Bank N.V., Manila Branch