Account opening

Ready to get started? Opening a savings account with us is easy and instant. This guide shows you how you can open the account via the mobile app anytime, anywhere.

How to open an ING account

ING Icon
1. Download ING App

Search for “ING Philippines” in the Google Playstore (for Android Users) or Apple AppStore (for iOS Users)

2. Prepare the following documents:
  1. One (1) Government Issued ID:
    • Philippine Driver’s License;
    • Old Philippine Passport (issued before 15 Aug 2016);
    • New Philippine Passport; or
    • Unified Multi-purpose ID (UMID)
  2. One (1) Proof of Address:
    It must show your name and the same address as your current or permanent address provided during account opening
    • Recent utility bill;
    • Credit card statement;
    • Recent BIR 2316;
    • Certificate of voter’s registration;
    • Philippine Driver’s license;
    • Unified Multipurpose ID (UMID);
    • NBI Clearance;
    • Delivery receipt (i.e. Lazada, Zalora, Shopee);
    • Insurance Premium Billing / SOA; or
    • Condominium Dues Billing
3. Open the app and tap “Open an Account”

You will be asked for the following information:

  • Your legal name (First Name, Middle Name, and Last Name)
  • Your email address
  • Your mobile number
  • Verification code sent to your mobile number
  • Set a 5 digit passcode
Identity Verification
4. Verify your identity

For us to verify your identity, allow the ING app to access your camera and then:

  1. Use the front camera and follow a set of simple instructions such as the example below:
    Selfie Verification
    Warning Tips:
    • Make sure there are no other faces in the background
    • Remove eyeglasses or anything that covers your face
  2. Take a photo of your ID
    ID Photo
    Warning Tips:
    • Place your ID on a dark surface
    • Make sure camera flash is OFF and ID surface has no glare
  3. Complete your ID and Birth Information

    Make sure all your information is accurate and complete

  4. Enter your Residential/Mailing Address
    • If you submitted Driver’s License or UMID as your ID

      Tick the checkbox to use the same address in the driver’s license or UMID that you have submitted

      ID Photo
    • If you submitted Passport (Old or New) as your ID

      Take a photo of your proof of address

      ID Photo
      Warning Tips:
      • Make sure the text in the document is clear
      • You can crop the image of your document by adjusting the corners of the cropping tool
Additional Info
5. Enter additional information
  • Work Information (Employment Type, Company Name, Industry, and Source of Income)
  • Tax Information (Countries where you pay your tax)
  • FATCA Information (Applicable only if you have any records in the U.S.A.)
Signature Photo
6. Take a photo of your signature
ID Photo
Warning Tips:
  • Write your signature using dark ink on a white paper and place it on a dark surface
  • Make sure the camera flash is OFF
Review Info
7. You’re all set! Confirm your information and start banking.

Need help?

For any question, you may contact us 24/7 via the

Need Help
Need Help

Need help?

For any question, you may contact us 24/7 via the ING Mobile App Live Chat or the ING Bank Facebook Messenger

© 2019 ING Bank N.V., Manila Branch
© 2019 ING Bank N.V., Manila Branch