Customer Assistance Management System (CAMS)
Need help or got any feedback? You may get in touch with us through the following channels:
ING Mobile In-App Chat
Our customer care agents are online 24/7 to assist you.
ING Mobile In-App Message
For longer messages, you may opt to send it via our in-app message.
ING Bank Facebook Messenger
Send us a private message for any feedback, inquiries and concerns.
We will be able to respond within twenty-four (24) hours for messages received via the ING in-app chat. However, for inquiries and concerns that we’ll need to further look into, our customer care agents will provide an initial assessment as soon as the evaluation is available. Please allow us to do this within the next two (2) days of your message. To better help you with your needs, ING might need to request additional information such as:
- Your mobile device version
- Your ING mobile app version
- The error message you get
- The visual you currently see on your app or mobile screen
- Connection type: Wi-Fi or mobile data
Please do not volunteer any information unless requested by our customer care agents through ING’s in-app channels. You may also forward your feedback, inquiries and concerns to the Bangko Sentral ng Pilipinas Financial Consumer Protection Department by calling (02) 708-7087, or via email at email@example.com.